1. Information We Collect
We collect the following types of information:
Account Information
Name, email address, password (hashed), and account role when you register.
Transaction Data
Purchase history, payment details (processed securely via Stripe — we do not store card numbers), and order records.
Usage Data
Pages visited, products viewed, search queries, and interactions with the platform.
Technical Data
IP address, browser type, device information, and cookies (see our Cookie Policy).
2. How We Use Your Information
- To provide and operate the Poketmart marketplace
- To process purchases and deliver digital products
- To communicate with you about orders, account updates, and support
- To send marketing communications (you can opt out at any time)
- To detect and prevent fraud and abuse
- To comply with legal obligations
- To improve the platform based on usage patterns
3. Information Sharing
We do not sell your personal data. We may share your information with:
- Sellers: Your name and email when you purchase a product (for order fulfillment)
- Payment Processors: Stripe processes payments securely; we share minimal data needed for transactions
- Service Providers: Email services, analytics, hosting — under strict data processing agreements
- Legal Requirements: When required by law, court order, or to protect our rights
4. Data Security
We implement industry-standard security measures including TLS encryption for data in transit, bcrypt hashing for passwords, secure storage for uploaded files, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Cookies
We use cookies for session management, remembering your preferences, and analytics. You can control cookie settings in your browser. See our Cookie Policy for details.
6. Your Rights
Depending on your location, you may have rights to:
- Access a copy of your personal data
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to processing
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
To exercise your rights, contact us at privacy@poketmart.in.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 7 years for legal and financial compliance purposes.
8. Children's Privacy
Poketmart is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us immediately.
9. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@poketmart.in or through our contact page.
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